The recent weather with its severe cold and then the now famous Berks
County sleet storm, brought to mind a sales pitch you made to Barbara and [me] just about a year ago. At the time we suspected that perhaps some of the facts offered must have been just a bit overstated. But we bought the spa anyway. Now a year after the purchase we find that the statements you made were actually understated. The events of these past few weeks have proved that Arctic Spas must be the leaders in the industry.
This realization started when we received our electric bill for a time frame
that featured some of the coldest weather in years. An $8.00 per month
increase was hard to believe when we learned the size of the increases
others had received. Arctic Spa is built for cold weather ---- no doubt
about it.
This past weekend was the real test. The enclosed photos show our spa after we started the removal of an ice fall that would surely have ruined any other spa cover on the market. Hundred of pounds of frozen sleet fell from the second floor roof, some 26' above the spa, landing on the Cast Core Cover. As I began to remove the large chunks of frozen sleet and found out how heavy they were, I thought I would find a badly damaged spa and cover underneath them. After all it had broken the vinyl siding, torn a flower box and shelf from the window and smashed a wrought iron table adjacent to the spa. Some of the chunks were difficult for one person to lift. The debris between the house and spa is 24" deep.
I was pleasantly surprised to find that there was not even a hint of
compression damage, not a mark or a blemish. Barbara was convinced that damage would show up on the shell or outer structure, but soon agreed that it was remarkable that this hadn't happened and after a few hours of moving ice and snow we were back in our spa.
Arctic Spas are not the least expensive ones in the market place but I would challenge anyone to find a better one. |
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Martin & Barbara Sutherland |
We are writing to let you know how pleased we are with our Arctic spa. We purchased a Yukon (Elite Series) model from Splash Pools & Spas in the
summer of 2002 and took delivery in September. We are frequent users of
our spa and use it even in the coldest weather.
Before buying, we did extensive research on spas and wet-tested several
competitors' products; however, it took us very little time to realize that
buying an Arctic spa from Splash was the right decision - and one that we
have never regretted.
From our very first visit to Splash and our contact with Trish, to the
sales visit by Jeff, delivery by the crew, and after-sales service by Mike, we
have dealt with some of the most pleasant, honest and dependable people with whom we have ever had the fortune to do business. For us, the product represents only half of the buying experience. The people who influence and support the purchase (sales and service) are just as important - especially when it involves such a significant investment.
We often relate our positive experience to friends and neighbours and would not hesitate to recommend Arctic or Splash Pools & Spas to prospective spa buyers.
Thanks and keep up the good work. |
We purchased our Hot Tub from Sunset Bay Leisure Co. here in
Regina, Sask 2 years ago. I just wanted to write to you to tell you what a
pleasure it is dealing with Mike Patterson and his staff. It doesn't matter
what the question or problem you have they bend over backwards to accommodate you and help you no matter what. It is so nice in this day and age to find these kind of people. I would not hesitate to recommend buying a Hot Tub from their Company.
We also feel that your Hot Tubs are of the highest quality and we look
forward to many more years of relaxation and fun with our grandchildren and other family and friends in the Hot Tub.
Thanks again and keep up the great customer service and high quality Hot
Tubs. |
I wanted to write and express my appreciation to you for our great experience with our purchase of an Artic Spa.
When shopping for a spa for our new Colorado Springs home, I visited your showroom. There was a distinctive difference in the quality of your product and professionalism of your staff. This convinced us to purchase our Artic Spa. We have owned several different spas in the past, and have never been as pleased as we are with your product.
In the past, we have always had problems with hoses, mechanics and maintenance of our previous spas, along with temperature control problems and heat loss. Our Artic Spa has kept the water warm at a very reasonable cost, much to my surprise, even in the dead of winter.
Your personal and professional care in the delivery and installation of our spa was outstanding. You have been terrific with any follow up questions concerning water sanitation and maintenance. While there have been very infrequent repairs, you have responded our requests quickly, always within 24 hours.
Thanks for offering such a great product and terrific service. Our Artic Spa has been worth every penny! |
Although this should have been done a month ago, I figure it is never too late and I hope this gets back to the service providers. I want to thnk you for your speedy response to our request to have our Arctic Spa repaired. When I placed the call on Dec 21 a Friday I was informed that given the time of day and Sunday coming and Monday being Christmas Eve it would not be very likely that I could have my spa fixed for Christmas. Much to my surprise you squeezed our service call in and we were in our tub Christmas evening with our guests from New York. Thank you very very much. What a great Christmas surprise. |
I just wanted to reach out and let you know how happy I am with the recent Arctic Tundra Tub I purchased and had installed. The tub is nothing short of awesome and I'm so pleased that I had decided to purchase an Arctic Spa...please feel free to use me as a reference in the future! |
I have owned my Legend Extreme since April and have nothing but great things to say about it. No other tub comes close to the power of the jets and I tied a few before I chose Arctic. Every time I get in, I cant help but think of money well spent. The good folks at Pools Plus in New Bern NC went out of their way to make sure we were happy. |
We have the fox hot tub now for 3 years and it has been the best money we have ever spent . Me and my husband love it could not live without it |
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